About

Founded in 2000, Ascentek is a leading Western Mass based information technology firm providing computer consulting and IT outsourcing.  Our specializations include desktop and server support, network design and maintenance, email systems, network security, and help desk services.  Ascentek’s team of highly-skilled technicians provides fast on-site and remote support to our clients and ensures that issues are resolved quickly and correctly.

We maintain partnerships with several giants in the IT industry such as Microsoft, HP, IBM, Lenovo, Symantec, and others.  Our experience and expertise, combined with these partnerships, allows us to offer our customers leading edge technology solutions while keeping costs down.

Our customers are comprised of banks, manufacturing, legal offices, schools, auto dealerships, architects, non-profits, and more.  Although most of our customers are located in Massachusetts, Connecticut, and New York, we also provide remote support for customers in Dallas, Pittsburgh, Reno, and several other U.S. cities.

Ascentek’s in-house call center provides nationwide help desk services to several companies including one of the country’s oldest paper manufacturers.

We are located in Pittsfield, MA which is in the heart of the Berkshires in Western Massachusetts. Our 2010 move to a much larger facility offers us plenty of space for our current operations and offers room for expansion into some new services we plan to offer in the future.

Most importantly, Ascentek strives for complete customer satisfaction.  As a team, we review the status of each client weekly and ensure that any open issues are resolved or assigned to the appropriate resource for resolution.  Superior customer satisfaction will always be our first priority at Ascentek.