Help Desk Services
Whether you’re a Fortune 500 company or a small business with an overburdened in-house IT staff, Ascentek’s Help Desk Services can be seamlessly integrated with your business to provide a first point of contact for support. Your employees call or email us, we open a support ticket, and assist the user with the issue by walking them through the solution or connecting remotely and fixing it.
We can offer all levels of help desk support depending on your needs. Simply outsourcing your level 1 help desk can reduce the number of tickets that your in-house IT staff has to respond to by over 85%, freeing them up to focus on their core competencies.